FAQs

1. How to Place an Order?

1. Please visit website www.Bisleri.com or download the application (Bisleri@Doorstep) from the Play store/App store.
2. Create an account and share requested details.
3. Login to your account using registered mobile number and password.
4. Click on 'Account settings'.
5. Click on 'Manage addresses', select 'Add a new address' to fill your address details and then click on 'Save'.
6. To place order, click on 'Shop Products', select your city and click on 'Go'.
7. Select the product you wish to order.
8. Click on 'Add to cart'.
9. Click on cart icon and review the order with its pricing.
10. Click on 'checkout' to go to payment page.
11. Enter valid coupon code, if any, and click on 'Pay Online'.
12. Make payment and get order confirmation.

2. How to start a new subscription?

1. Login to your account on www.Bisleri.com or application (Bisleri@Doorstep).
2. Click on 'Shop products'.
3. Select the product of your choice and click on 'Add to cart' (Kindly read delivery instructions before clicking on 'Add to cart').
4. To start with subscription, please click on the check box which reads 'Subscribe & get additional 5 % Off on every order' (Please read the free jar policy in case of 20l jar subscription).
5. Go to 'Select the days of delivery & Payment frequency' (subscription tenure) and choose as per your requirement.
6. For 20l jar subscription, if you already have empty jars, please mention corresponding number beside 'Have empty Bisleri jars with cap? If yes, select the quantity below.'
7. Click on update.
8. Check the pricing details & split, then click on check out.
9. Please enter valid coupon code, if any, and click on 'Pay online'.
10. Kindly make payment and get order confirmation.
11. Please note: Delivery will commence depending on recent selected day of delivery whilst placing subscription. Same day delivery will not be possible, hence for quicker delivery, please select the next working day.
12. It is suggested to analyse water consumption pattern and select the frequency accordingly for smooth subscription deliveries. You can also pause your subscription if you need to hold the delivery for a short time.

3. How to Pause your Subscription?

1. Login to your account on www.Bisleri.com or application (Bisleri@Doorstep).
2. Click on 'Account Settings'.
3. Click on 'My subscriptions'.
4. Under 'Active subscription', click on the link which reads 'Pause now'.
5. Click on 'Yes' for pause confirmation.
6. Your subscription will be paused.
7. Kindly visit paused subscription (Tab beside Active subscription) to revive your subscription.

4. How to reactivate your paused subscription

1. Login to your account on www.Bisleri.com or application (Bisleri@Doorstep).
2. Click on 'Account Settings'.
3. Click on 'My subscriptions'.
4. Under 'Paused subscription', click on the link which reads 'Active now'.
5. Click on 'Yes' and remove the pause.
6. Your subscription will be Active.
7. Please note: The subscription needs to be activated at least 24 hours prior schedoled day. Post activation, delivery will be done according to scheduled day and frequency.

5. How can I modify or reschedule my subscription as needed?

1. Login to your account on www.Bisleri.com or application (Bisleri@Doorstep).
2. Click on "My Subscriptions."
3. Under the active subscription header, your subscription details will be visible, along with a link labelled "Modify subscription" at the bottom.
4. Upon clicking the mentioned link, you'll see the days of the week, allowing you to adjust the delivery day.
5. Ensure to unselect the previous day and select the new day of your choice. Only the chosen day/days shoold be highlighted.
6. Click on "Save changes" to apply the modifications to your entire subscription.
7. Note: Please remember to reschedule the order at least 1 day before your current delivery day and before 5 PM.

6. How to reset a password?

1. Please visit our website www.Bisleri.com or application (Bisleri@Doorstep).
2. Go to 'Login' option in Account.
3. Click on 'Forgot password?'
4. Enter your email ID and click on 'Get a link'.
5. A password reset link will be sent to you email ID.
6. Click on the link and reset the password.

7. How to raise a request for empty jar Pick up/ Return?

1. Login to your account on www.Bisleri.com or application (Bisleri@Doorstep).
2. Click on 'Account settings'.
3. Click on 'Empty jar return request'.
4. Please mention the no. of jars to be picked up.
5. Please mention current address along with landmark.
6. Click on 'Submit'.
7. Please note: The empty jar pick-up service is available only for 20L jars purchased through Bisleri website or app by paying an online security deposit after July 2021. If you have purchased it from a store / retailer / DB, we request you to return the empty jars to the respective seller. On raising the request, the empty jar pick up will be done within 10 working days; the refund will be done at the time of jar pick up.