Cancellation & Refund Policy

1. Delivery terms & Conditions

1. We currently deliver only in selected cities in India.
2. We deliver the products based on the availability of the stock.
3. Each order may be delivered in more than one delivery slot.
4. Deliveries may be made from various retailers, our authorised distributors or directly from our factory.
5. We take all efforts to deliver the products within the agreed time.
6. The customer needs to check and verify each product for its damages, expiry dates and quantity while receiving the order.
7. BIPL shall not be responsible for non-availability, delay or any delivery warranties of Products due to various reasons like general holidays, climatic conditions, labour unrest, insolvency, business exigencies, Government decisions, operational & technical issues, Epidemic or Pandemic or any other Act of God or condition beyond the control of BIPL constituting force majeure.
8. Empty jar pickup order is only eligible for the user who has ordered a Bisleri 20-litre water can from the Bisleri@doorstep website and app and has paid a jar deposit online post 21st July '21.
9. The customer should raise a complaint regarding delivery delay or service discrepancies by providing your registered mobile number or order ID. It is recommended to include a clear screenshot of the order ID from the "My Orders" tab in your account settings.
10. In case your building doesn't have a lift, the delivery will be done either till the security gate or till the 2nd floor only.
11. The customer is eligible to raise any requests related to the discrepancy in delivery updates within three days of receiving communication on his/her registered mobile/email. Such requests can be raised on our toll-free number - 1800 121 1007 or wecare@bisleri.co.in. In absence of any requests in the specified timeframe, the Company cannot proceed with order cancellation/refund/product delivery.

2. Delivery Tat

1. Our standard delivery time frame for all Bisleri@Doorstep orders is the next working day following order confirmation. Any order placed before 5 p.m. will be delivered by 8 p.m. on the next working day. Orders placed after 5 p.m. will be delivered by 8 p.m. the day after.
2. Delivery TAT for Branded merchandise and Hand Purifiers is up to 7 working days. Delivery TAT for Vedica Glass Bottles and FFD is up to 4 working days.
3. Bisleri 20-litre empty jar pickup TAT is 10 working days from the date of pickup request placed on Bisleri@doorstep.
4. To prevent any delays or cancellations, please ensure that you double-check the contact number provided for each order. Our delivery team will contact the customer using the provided contact number to confirm their availability.
5. In case customer building doesn't have a lift, the delivery will be done either till the security gate or till the 2nd floor only.

3. Return / Refund Policies

1. Products may not be eligible for return in any case. However, the Company may replace the product after verification of the underlying concern.
2. Defective merchandise products will be replaced in the next 5-6 working days after placing a request with the customer care team via email or call. For highlighting any defects, please send us an email within 3 days of the receipt of the damaged product along with product pictures on wecare@bisleri.co.in
3. In case of defective "Glass Water Bottle/s" please send us an email on the day of delivery, highlighting the number of damaged bottles along with product pictures on wecare@bisleri.co.in. The refund amount for the damaged glass water bottle will be credited to the consumer's accounts within 7 working days once the refund requested is accepted by Bisleri
4. In case of any cancellations, refunds for pre-paid orders will be processed to the original mode of payment.
5. Free Jar pickup requests can only be placed post-completion of the subscription plan.
6. Any dispute will be investigated by our team for a maximum of six months after the purchase date or before the product expiry whichever is earlier. Any claim beyond the specified timeframe cannot be held against the Company. The Company, in rare cases, may be able to replace the product after determining the cause of concern, but it cannot issue a refund.
7. Customers who wish to share their experiences with the used product need to contact us within 1-2 days of opening the product. Upon registering such an experience, the customer is expected to retain more than 50% of the product. Our team will objectively review the case. If the information is found to be legitimate, we'll issue a replacement. Please note that the Company's decision will be final in such cases. Bisleri reserves the right to make policy decisions in the above cases. No additional compensation/freebies will be provided under any circumstances in these cases. Liability for any order/product is limited to the value of the order/product.

4. Cancellation / Rescheduling of one time order

1. Consumer can opt for cancellation within 2 hrs of placing the order.
2. The jar Security deposit will be refunded by the retailer/ distributor or the company, as the case may be at the time of collection only either in Cash or Digitally.
3. Customer has the flexibility to reschedule his Subscription consignment before 24 hours by logging into the Bisleri account under “My Subscription”. Please refrain from using social media platforms for rescheduling your deliveries-
4. For any rescheduling please inform us 24 hours before through our Customer care no. 1800 121 1007 or write us at wecare@bisleri.co.in. Please refrain from using social media platforms for rescheduling your deliveries-
5. Any delay or delivery-related complaints can be raised by contacting our customer care no. 1800 121 1007 between 8:00 AM to 8:00 PM on that particular day.

5. Cancellation / Rescheduling of a subscription & Empty Jar Pick-Up order

1. If you wish to cancel the Subscription you may please call our customer care no: 1800 121 1007 or write us at wecare@bisleri.co.in.
2. We will process your refund of the undelivered quantity within 7 working days of the cancellation of the subscription.
3. Upon cancellation of the subscription, the discounts provided shall cease immediately and the same shall be deducted from the refund amount.
4. You will be required to enter the number of jars available at your end for a refund.
5. The jar cannot be accepted under an empty jar pick-up order if it has been unused for 1 month for any reason or used with local water or another liquid. The pickup agent may not accept your return jar request/order if the empty jar is damaged or not in refillable condition according to Bisleri standards.
6. Empty jars purchased from any retailer/distributor must be returned to the same seller for a refund. Bisleri@doorstep (website and app) is not responsible for such returns. Please note that the company's decision will be final in such cases. Bisleri reserves the right to make policy decisions in the above cases.
7. For any rescheduling please inform us 24 hours before through our Customer care no: 1800 121 1007 or write to us at wecare@bisleri.co.in. Please refrain from using social media platforms for rescheduling your deliveries
8. Any delay/ no delivery-related complaints can be raised by contacting our customer care - 1800 121 1007 between 8:00 AM to 8:00 PM on that particular day.